CX + EX = Real Impact: How Employee Experience Drives Customer Experience Success
In customer-centric organizations, few relationships are more underestimated, or more powerful, than the one between Employee Experience (EX) and Customer Experience (CX). You can’t truly optimize one without the other. Or, as Michelle Ansell, Customer Institute Director, puts it: “CX and EX management are bedfellows and completely aligned. One without the other is a bicycle…
6–9 minutesBrene Brown’s Daring Leadership Assessment – A Complete Guide
Brené Brown introduces the concept of daring leadership assessment as a transformative philosophy for the workplace.
6–9 minutesThe McNamara Fallacy in Business: a Complete Guide
The McNamara Fallacy, rooted in emphasizing measurable data while disregarding broader perspectives, is relevant across different domains.
6–10 minutesUnderstanding Steve Jobs’ Reality Distortion Field
Steve Jobs’ reality distortion field was his refusal to accept limitations and challenges that came in way of his ideas and to believe in himself that any difficulty can be overcome.
4–7 minutesEmployee Segmentation Model – Why Is It Important?
How about an employee segmentation model that aims to empower your company to use talent resources strategically?
5–7 minutesDirect Leadership Style
The direct leadership style is one that we frequently see in workplaces and organizations. Let’s see how effective it really is.
5–7 minutes
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The fortnightly read for people building employee experience.
For the senior people in HR and EX, and those on their way there.
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